
Dylan Winstanley brings over 25 years of experience in customer service management and is known for handling unexpected challenges with creativity, efficiency and care. His strong operational knowledge and client-focused approach make him a valuable asset to the franchise.
“We are excited to bring the distinctive approach of Grand Welcome to property owners and to create unforgettable experiences for visitors exploring this beautiful region.”
Lorena Winstanley is a talented architect with a bachelor’s degree in Architecture and a master’s degree in Interior Design and Construction Project Management. She brings her 15 years of experience to Grand Welcome and has a strong passion for real estate and property management.
With her keen eye for detail and solid technical background, Lorena adds meaningful value to the properties she manages. Alongside her architectural work, she supports property management by providing practical insights that connect interior design, real estate market and property management.







✅ We take high-quality scroll-stopping photos of your Cape Cod vacation rental property
✅ We write detailed and captivating listings, highlighting your property’s best features and proximity to local attractions
✅ We list your Cape Cod short-term rental property on Airbnb, VRBO and 30+ other travel websites
✅ We advertise your vacation rental property on social media and to repeat customers on our email list
✅ Guests can book online 24 hours a day, 7 days a week
✅ We have an in-house revenue analyst that monitors reservations (weekly, monthly, yearly) to ensure you earn as much as possible
✅ We offer dynamic pricing to optimize your revenue using historical data, seasonal trends and competition tracking
✅ Reservations are updated in real-time and can also be placed by phone with our white glove, full-service reservation staff
✅ We accept all major credit cards and offer trip protection and damage insurance to all guests
✅ All customer support inquiries are handled by our local Cape Cod management team
✅ We answer guest questions quickly with helpful information about your property and the local area
✅ Each guest is emailed personalized arrival instructions, maps and recommended Cape Cod activities
✅ Guests are welcomed to your Cape Cod short-term rental with a personalized welcome call and thank you note
✅ We have in-house maintenance and housekeeping teams located in Cape Cod
✅ Starter items such as toilet paper, soap, and paper towels are provided for guest’s convenience
✅ We inspect your property top-to-bottom after it has been cleaned to ensure guests have a 5-star experience
✅ We have a linen program to make the guest experience comfortable and inviting
✅ We take inventory of all household items that need to be replaced and restock as needed
✅ We arrange annual inspections for pests, pools, filters and other regular maintenance
✅ We offer monthly financial statements, accounts payable, collection and distribution of sales tax







